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General Conditions

Please, take a few minutes to read and fully understand the Terms and Conditions of use of the Ex-Voto website (www.exvoto.ca). In using this website, you agree to respect these Terms and Conditions. All orders and sales made on www.exvoto.ca are regulated by these terms. 

 

CANCELATION AND RETURNS

If you wish to cancel your order, or if you want to return an item, we are charging 5$ as a handling fee, and we won't be able to refund 4% of the transaction to make up for the fees taken by PayPal and Stripe. Thank you for your understanding.

PRODUCT AVAILABILITY AND PROCESSING DELAYS

We pledge to start processing your order as fast as possible once the payment had been received. Delivery time may vary according to availability. If the items are in stock, your order will be shipped within the delay period indicated on the Shipping and returns page.

Ex-Voto cannot be held responsible for any additional delays on regular shipping time. If one of the items is no longer available with our suppliers, we will inform you as soon as we can.

 

PRODUCTS

Product colors of the items presented on the website are reproduced as accurately as possible. However, because the colors displayed may vary from one device to another, we cannot guarantee that the colors seen on your screen are exactly identical to the actual product colors.

Ex-Voto reserves the right, without any obligation or advanced notice, to discontinue or modify features and prices of the products and services offered on this website.

 

PRICES

Prices displayed on the website are in Canadian dollars, before taxes and delivery fees. Amounts are payable in one full payment at the time of the order. Ex-Voto reserves the right to modify the retail price of its products at any time without prior notice.

ERRORS

Accidents happen. In the event that a product is listed incorrectly (e.g. price or description) due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders that may have been placed for said product. If your credit card has already been charged for such a purchase, we shall issue a credit to your card for the full amount of the charge.

 

SHIPPING

Shipping must be paid in full before the order is sent. Complimentary shipping is offered for order over 150$ in Canada.

The buyer has to provide the full and correct address, including the appartment number. The buyer also have to make sure the order can be delivered or left in a safe spot.

In the event that you don’t receive your order, you will have to pay the shipping fees. We will contact you once we receive your returned package and will send it right back to you, after receiving payment for shipping. We can also cancel and refund the order, as stated in the Cancellation Returns page (we are charging 5$ as a handling fee, and we won't be able to refund 4% of the transaction to make up for the fees taken by PayPal and Stripe. Thank you for your understanding.)

 

SHIPPING OPTIONS

In store pick up:

Orders can be picked up at our brick and mortar store after the confirmation email has been sent. We can keep orders for as long as needed. Pick up can be made during the store opening hours, at 6534 St-Laurent Montreal Quebec H2S 3C6

 

Bike Delivery:

Bike delivery service for customers with shipping address in Montréal only. Please include phone number and email address.

 

Free shipping - Order over 150$ before tax ONLY Canada

If you check this box and your order is under 150$ before tax, we'll be in touch with you to pay for shipping as an Expedited Parcel, and the order treatment will take longer. We can also cancel the order, and we are charging 5$ as a handling fee. We won't be able to refund 4% of the transaction to make up for the fees taken by PayPal and Stripe. Thank you for your understanding.

 

Greeting Cards and Gift Cards Shipping ONLY

Shipping for small envelopes (greeting cards and gift cards only). If you check this box and your order isn't a card, we'll be in touch with you to pay for shipping as an Expedited Parcel, and the order treatment will take longer. We can also cancel the order, and we are charging 5$ as a handling fee. We won't be able to refund 4% of the transaction to make up for the fees taken by PayPal and Stripe. Thank you for your understanding. 

 

Send Gift Certificate by email ONLY

If you check this box and your order isn't a gift certificate to send by email, we'll be in touch with you to pay for shipping as an Expedited Parcel, and the order treatment will take longer. We can also cancel the order, and we are charging 5$ as a handling fee. We won't be able to refund 4% of the transaction to make up for the fees taken by PayPal and Stripe. Thank you for your understanding. 

PROPERTY RIGHTS

All graphics, images and content on exvoto.ca belong exclusively to Ex-Voto. The use of any Ex-Voto trademarks or service marks without Ex-Voto’s express written consent is strictly prohibited. You may not use Ex-Voto trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit Ex-Voto.